Author: Sierra

Sierra launched in early 2023, founded by Bret Taylor (former Salesforce co-CEO, OpenAI Chair) and Clay Bavor (former Google Labs VP). The company bypassed the "copilot" phase entirely, building autonomous agents designed to resolve customer issues without human oversight. Early growth leveraged the founders' massive credibility trust moat. Enterprise buyers, wary of hallucinations, trusted Taylor’s pedigree to handle sensitive customer data. This allowed Sierra to secure Fortune 500 pilots while competitors were still fighting for mid-market attention.